The business’s future expertise wants


eHotelier, a number one hospitality coaching and training options supplier, has launched a new report on the state of hospitality skills worldwide.

Based mostly on a worldwide survey of execs within the business, the report highlights the present expertise gaps and coaching wants within the hospitality sector.

The survey was performed over the previous six months in partnership with main hospitality business associations and gathered responses from over 800 hospitality professionals in additional than 50 nations. The report affords insights into essentially the most in-demand expertise for hospitality jobs and the areas the place staff wrestle and require extra coaching.

It additionally examines the components driving hospitality ability gaps and coaching wants, together with altering buyer expectations and rising applied sciences. The report offers actionable suggestions for hospitality organizations to bridge current expertise gaps, corresponding to making a tradition of continuous studying, leveraging technology-enabled coaching options and investing in upskilling initiatives that align with their organizational goals.

Among the many key findings of the report are:

  • Workers expectations are altering, and recruitment needs to be negotiated relatively than dictated
  • Private qualities are extra vital than expertise that may be developed in-house
  • Skilled growth, training and coaching at the moment are the organisation’s accountability, not simply the establishment’s
  • Skilled recognition is extra vital than educational qualification

Commenting on the report, Prof. Peter Jones, MBE, Academic Director at eHotelier, mentioned: “Our survey reveals that the hospitality business is consistently evolving, and professionals should sustain with altering traits and buyer expectations. We hope our report will assist employers and staff establish the areas the place they should focus their coaching efforts.”

The report contains suggestions for employers, coaching suppliers, and policymakers to handle the talents gaps within the hospitality business. 

The complete report is on the market for download from eHotelier website. Please contact Matthew Stephens at for additional info.

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