Main visitor suggestions and on-line fame administration answer GuestRevu and impartial educational accomplice Stenden Univeristy South Africa, are excited to announce entries at the moment are open for the GuestRevu GREAT Awards – celebrating resorts that ship Visitor-Rated Excellence in Lodging & Journey. The awards will run from June via to the tip of September with winners being introduced in November 2023.
The GREAT Awards are distinctive in that the winners won’t be determined by judges, however by the resorts’ personal friends, utilizing aggregated visitor suggestions information from on-line assessment websites. This implies there isn’t any subjective judging or social media voting frenzies however fairly a transparent image of what every lodge means to the individuals who matter most, the friends.
The awards are open to any guesthouse, lodge or resort together with members of lodge teams. Members of the general public may also nominate resorts which have supplied distinctive visitor experiences, and these resorts might be invited to take part. Every lodge’s information might be collated from the highest three on-line assessment sources (Reserving.com, Google Critiques and Tripadvisor) utilizing GuestRevu’s free on-line fame administration instrument, GuestRevu LITE.
To make sure the GREAT Awards are goal, honest, and clear, the awards might be run in partnership with the Lodge Administration College of Stenden South Africa, and the categorisation, algorithm growth and information assessment might be overseen by the Govt Dean, Dr Wouter Hensens.
“Stenden South Africa is happy to be a part of the GuestRevu GREAT awards programme, because it combines main on-line visitor assessment platforms in a single rating to recognise the highest performers in several locations,” stated Dr Wouter Hensens, Govt Dean of Stenden South Africa. “During the last decade, on-line visitor critiques have had an rising influence on the worldwide hospitality trade. They’ve made it simpler for shoppers to entry details about hospitality companies, and this elevated transparency has empowered shoppers to make extra knowledgeable selections primarily based on suggestions from different friends.
“Because of this, hospitality companies should work tougher to face out from the gang and supply a singular and compelling worth proposition, offering excessive ranges of service and hospitality for his or her friends. Stenden South Africa is happy about these developments as we consider it has and can proceed to make the hospitality trade higher, extra visitor focussed, and extra thrilling for our graduates to thrive in. We consider the GREAT Awards permits us to rejoice these hospitality companies that excel in exceeding their visitor’s expectations and we sit up for taking part in our half in making certain this system is unbiased, clear, and honest.”
Entries are open till 30 June 2023, after which every lodge’s information might be collected over a three-month interval, from 1 July to 30 September 2023. On the finish of the three months, every lodge’s on-line critiques will bear in depth evaluation, and in November 2023 winners might be introduced in varied classes primarily based on variety of rooms and site.
“Studying out of your friends is what units nice resorts aside,” says Chris Alexandre, CEO and Founding father of GuestRevu. “Bridging the hole between what your administration thinks your friends need and discovering out precisely what your friends are on the lookout for could make a distinction to your backside line and the longevity of your model. The ability of analysing visitor critiques over time can’t be highlighted sufficient.
“These awards are a approach for hospitality groups to drag collectively and work in the direction of the frequent purpose of delivering wonderful visitor experiences. Thereby getting your staff motivated and inspiring that guest-centric method. Seeing the consolidated information gathered through the awards can give you invaluable insights, over and above the awards competitors.”