HCN Bringing NEW In-Room Pill with Fashionable UI and Cellular Telephone Mirroring to HITEC Toronto


Subsequent week at HITEC® Toronto, Lodge Communication Community will showcase its re-engineered in-room pill with two-wayHCN visitor communications on the core. The NEW Navigator 2.0 provides friends and workers extra management over the keep expertise. Visitors have all the pieces they want from particular person/group messaging, meals ordering, take a look at, and repair requests to selecting when they need their rooms clear, the place they need meals delivered onsite, and the way they’ll discover the local people. Navigator 2.0 with real-time language translation makes two-way communication easy and operators can simply replace and self-manage content material as typically as wanted all through the day.

HCN’s Navigator 2.0 can be on show in Sales space 1237 at HITEC® Toronto, June 27 to 30 on the Metro Toronto Conference Heart – South Constructing. To pre-schedule a sales space go to, click on right here: https://hcn-inc.com/index.php/contact-us/.

“Tablets are making a resurgence in lodges in a BIG approach – however don’t simply take my phrase for it,” mentioned Kevin Bidner, HCN President. “Operators are coming to us saying their friends are demanding new, extra handy methods to attach with the lodge and its environment. As a result of vacationers are bringing tablets with them in every single place, it is smart that we lengthen that acquainted cellular expertise to the room, uploaded with instruments to personalize their expertise whereas driving added income to the underside line. Those that have just lately adopted Navigator 2.0 say it has all the pieces they want and traveler’s need. To seek out out ‘who’ these operators are which have just lately adopted this modern platform, meet with us in Sales space 1237 at HITEC.”

Navigator 2.0 is a wealthy, fashionable method to visitor engagement and income enhancement. The cloud-based platform is constructed on the newest expertise stack leapfrogging conventional guest-facing pill options.

Options of the Navigator 2.0 pill platform embody:

  • A sublime feel and appear with a Netflix-inspired person interface that appeals to the plenty.
  • Compelling content material in any language the lodge chooses that pulls folks in to click on round, uncover on-premises providers and facilities, and spend extra money on website.
  • Lodge workers can now simply and instantly replace content material to the visitor room gadgets. No have to depend on a service supplier to ship expensive content material administration assets.
  • A Bluetooth pairable speaker base with high-quality sound, USB A&C charging factors, and gorgeous HD graphics. The speaker base additionally serves as a voice assistant, enabling friends to request providers and facilities, report issues, plus management lights, thermostat, and blinds by voice command.

At HITEC Toronto, HCN will exhibit how Navigator 2.0 will rapidly turn into a lodge’s latest income and value discount. For instance, their DineIN program has confirmed to extend revenues by 20% to 30% (a web acquire above $10 per room per 30 days in incremental income from f&b upsell alternatives) whereas Visitor Selection reduces labor prices by 5% (between $15 – $30 per room) with every opt-out of room cleansing. Additionally, digitalizing the compendium saves printing prices whereas digital advertising and marketing earns hundreds of {dollars} in promoting, spa, golf, excursions, prolonged stays/late check-out charges, rebooking, and group branding and sponsorships. Extra importantly, the gadget permits manufacturers to drive membership of their loyalty packages and enhance cellular app use.

Business Knowledgeable Endorses Navigator 2.0

Neil Schubert, HCN Product Officer, former Advisory Board member of Lodge Monetary and Expertise Professionals (HFTP), and a 40-year hospitality trade technologist (with 20 of these years spent spearheading the expertise initiatives for Marriott Worldwide), mentioned the communication platform making essentially the most traction at the moment is the interactive guestroom pill.

“A guestroom pill is actually the one efficient, unobtrusive software to realize a 100% attain to lodge friends and it may be used as a platform to drive higher buyer engagement with the model apps and textual content messaging channels,” Schubert mentioned. “Tablets can even exchange most peripheral in-room gear, just like the cellphone, TV distant, and clock/radio. They usually can be utilized to push surveys, optimize room cleansing, and promote revenue-generating late check-out. I encourage all my trade buddies and colleagues to cease by Sales space 1237 at HITEC Toronto to come back see what they’ve been lacking with Navigator 2.0.”

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